Delete Cache and Cookies Troubleshooting Guide If you are experiencing issues with a website/App being blocked or not loading properly, it may be due to the cache and cookies stored in your web browser. Deleting the cache and cookies can often resolve these issues. Here's how you can do it: Step 1: Accessing Browser Settings Open your web browser (e.g., Chrome, Firefox, Safari). Click on the menu icon (usually three dots or lines) in the top-right corner of the browser window. Select "Settings" or "Preferences" from the dropdown menu. Step 2: Clearing Cache and Cookies In the settings menu, scroll down and look for the "Privacy & Security" or "Clear browsing data" option. Click on this option to open the cache and cookies settings. You will see the option to clear browsing data. Select "Cache" and "Cookies" from the list of data types. Choose the time range for which you want to clear the data. Select "All time" to delete all cache and cookies. Step 3: Confirming Deletion Once you have selected the data types and time range, click on the "Clear data" or "Delete" button to confirm the deletion. Depending on the amount of data, it may take a few moments to clear the cache and cookies. Once cleared close all browser windows. Step 4: Testing the Website After clearing the cache and cookies and closing browser windows, try accessing the website that was previously blocked or not loading properly. Check if the issue has been resolved and if the website is now accessible. Step 5: Contacting IT Help Desk If the website is still blocked or the issue persists, it's recommended to contact the IT Help Desk for further assistance. Provide them with details about the website and the steps you have already taken to troubleshoot the issue. By following these steps, you can effectively delete the cache and cookies from your web browser, and troubleshoot issues related to inaccessible websites or applications.