Device Insurance

Device Damage Report and Insurance Purchase

An optional insurance plan for secondary students (grades 6-12) may be purchased through SRVUSD during the Annual Update process and throughout the school year in the Parent Portal Infinite Campus store at the annual cost of $40 per student. This is encouraged for all families. Contact your school if a hardship exists. Insurance covers up to two instances of physical accidental damage requiring repair or replacement per school year with no copay from the date of purchase. Students with more than two instances of physical accidental damage requiring repair will be charged the full replacement value of the device minus the annual cost of insurance.

The coverage provided under this program is effective for the 24/25 school year, subject to the payment of the insurance premium as detailed below.
A non-refundable premium of $40.00 per student, per year* is required for coverage under this program. This premium must be paid in full before coverage begins.
This program covers devices issued to students by San Ramon Valley Unified School District for academic use, including district-issued iPads and Chromebooks. This program does not include coverage for loaner devices or students with multiple devices due to failure to return.

*Year is based on the month school begins and not necessarily a year from the purchase date by the family. For example, for the 24/25 school year, coverage began in August 2024 and end August 2025.

Coverage Details

Purchase of the warranty includes up to two (2) instances of repair or replacement for the covered device during the term of coverage, provided that the need for repair/replacement is not due to obvious abuse or misuse as defined below.

Scope of repairs: Covered repairs include, but are not limited to, screen damage, liquid spills, broken hinges, and cracked top cases.
Exclusions: This warranty does NOT cover:

Loss or theft of the device.
Cosmetic damage that does not affect the functionality of the device (e.g., scratches, dents).
Damages resulting from obvious abuse or misuse, including but not limited to:
1. Damage from dropping or throwing the device intentionally.
2. Use of the device for purposes other than intended academic use.
3. Requests exceeding two (2) instances within the coverage term.

Claims Process

Reporting: Any damage requiring repair must be reported to SRVUSD’s Technology Department within 2-3 school days of occurrence, by submitting a student IT ticket.
Assessment: The reported damage will be assessed to determine if it falls within the coverage of this Policy.
Repair: Arrangements will be made for the repair of the device and the student will be provided with a replacement device. The Technology Department will notify the student and the family of the status of approval and any related fees associated with damages not covered by insurance.